Archive for the 'Tips' Category

Inside the minds of Yelpers

Chad SwaneyThis is a guest blog post from Chad Swaney.  Chad is social technologies researcher who is passionate about helping people and communities share information and build knowledge. He is currently an instructional designer for a major national retail chain and is completing a doctoral dissertation on how people use twitter to learn to do their jobs better. Chad is an active user on Yelp and as a Yelp 2010 Elite member he provides an interesting perspective for those businesses on Yelp who want to understand how a consumer thinks and best way to connect with them:

In my experience, no social media site strikes as much fear in the hearts of business owners as Yelp, and it’s easy to understand why. It can be stressful to know that so much of your business’s online reputation is out of your direct control. Just remember, people have been telling their friends about their experiences for hundreds of years–what’s great about Yelp is that it offers you the chance to listen in on those conversations and use that information to make your business better.

Inside the minds of Yelpers Yelp Logo1

I have seen Yelp from both sides, both as an active Yelper, and as someone who is deeply involved with the Yelp strategy for a large national retailer. The key to a successful Yelp strategy is to understand what is important to the Yelp community. When it comes down to it, it really isn’t that hard to stay in Yelpers’ good graces.

Here are three basic things that tend to be important to the Yelp community. If you keep these in mind, your business will be on the way to a successful Yelp presence and a 4+ star rating.

Good Product

Yelpers are sticklers for quality. Offering a good quality product at a reasonable price is always going to be a win in a Yelp reviewer’s eyes. Yelpers are also pretty understanding if something goes wrong, as long as you make it right quickly and seamlessly.

Good Service

Service with a great attitude is important to Yelpers, too. If you make a personal connection with your customers, they are going to feel a lot more invested in your business, and are going to have great things to say about you.

Responsiveness

I know, you have put a lot of your personal energy and time into your business, but if someone posts something about your business that maybe isn’t too flattering, be careful how you  respond. Take a few deep breaths. Writing a sarcastic or caustic response to a Yelper will likely only make them even more angry, and won’t help anything. Remember, Yelp is a very self-regulated community. Most Yelpers can tell when the person who is writing a review is off base, a jerk, or worse. If you stoop to their level, you will only make your business look more out of touch. Yelp offers some great advice for dealing with negative reviews on their website.

If you look at Yelp as an opportunity to get an open, unfettered glimpse into your customer’s mind, and find ways to make your business even better, it won’t seem quite so scary.

I’m A ChunkSpelunker who wants both email and social media

Ben and Jerry's EmailBen & Jerry‘s sent an email to their email newsletter subscribers (or called by Ben & Jerry’s as a ChunkSpelunker) last week that they will be turning off email marketing campaigns and focusing their efforts on social media. From a tweet yesterday, US fans will still receive emails and only UK is affected.  Regardless the buzz around this this has been enough that it raises the question is focusing on 1 strategy in lieu of another effective? I congratulate Ben & Jerry’s on this bold focus as social media is awesome if leveraged correctly; however, abandoning email seems like a risky decision.  Thank goodness they are not getting rid of some of their amazing flavors, such as my favorite Mint Chocolate Cookie.

Based on what an amazing company Ben & Jerry’s is and how innovative they are, I am sure the decision by Ben & Jerry’s was made based on both customer feedback and email marketing expense; however, when used together email and social media can be extremely effective.  As reported by ExactTarget, 58% of online consumers begin the day with email, followed by checking a search engine or portal site (20%), and Facebook (11%).

If I was Ben & Jerry’s (and wouldn’t that be nice except for being quite heavier) I would focus more on how to make my email newsletter’s more relevant to a user and not abandon it.  Email is not going away anytime soon so this decision seems a little too aggressive. Email can prove to be a great way to connect with customers and to find out what they like.  Sure, social media is awesome at helping connect with customers but not for everyone.  Shouldn’t a business connect with customers in the way that works best for them?

With all the noise on social media sites could Ben & Jerry’s and other large brands that are going to follow them miss out on potential opportunity if they don’t leverage other communication strategies?  If I received an email from the Scottsdale Ben & Jerry’s inviting me in to try out the latest flavor they would have a much better chance of converting me than posting that on Facebook.  Reason being is that I will not check their Facebook page every day and based on Facebook news feed optimization formula (as shown below) if I less frequently visit the Ben & Jerry’s Facebook page my affinity score would be low; therefore, missing out on updates, specials, flavors, etc.

Facebook News Feed Formula Optimization

However, if I received a custom email I would see the opportunity and seriously consider it.  Being where YOUR customers are is key to improving the “connection process.”

What are your thoughts on Ben & Jerry’s decision?  Do you support it?  Oh, what’s your favorite Ben & Jerry’s flavor?

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Twitter RT Guide – What is a Twitter Retweet and 5 Ways To Get More Retweets

Twitter RT Guide   What is a Twitter Retweet and 5 Ways To Get More Retweets Twitter Please RetweetTwitter Retweet (or RT) is a type of message posted (or in proper Twitter terminology tweeted) on micro blogging sevice, Twitter, that shares information previously tweeted by another user. The person posting the Retweet is a Retweeter.

Retweeting is an effective way of sharing information you like on Twitter.  When you come across interesting content, such as a link, video, photo, etc. shared by one of the people (or tweeps) you follow, do not forget to RT it for your followers. This will add value to your followers, as well as give recognition to the original person who tweeted the content.  A major benefit to retweeting is my network of contacts will often vary from your contacts enough that the act of Retweeting what you say has extended value to a greater group of people.  This is the power behind Twitter – helping people find other interesting people to learn from.

If your content is retweeted it will have much better chance of reaching new and interesting people for you to connect with so it is important you take an extra second and think about what you tweet and ask yourself if people would find it interesting.  If boring content, such as Guy Kawasaki (big Twitter celeb) favorite don’t tweet “my cat rolled over” tip, not only will it not get retweeted good chance you could lose followers.  If you have a large follower count as Guy does losing some people is not a big deal but for smaller businesses or those newer to Twitter ideally you avoid reducing Twitter followers (as that is an important element of Twitter reach).

To Retweet content you want to share with your Twitter followers there are 2 ways to do this:

  1. Click the Retweet link below a tweet you want to share.  To find the retweet link roll over with your mouse a tweet you want to share and on the right corner of the tweet a retweet link will show up.  Click on that retweet link and a retweet to your followers link will show up.  Click yes and the retweet will now show in your profile and your followers timeline. Retweets in Timelines are distinguished by the retweet icon next to the author’s picture.  This is shown below: Twitter RT Guide   What is a Twitter Retweet and 5 Ways To Get More Retweets Twitter Auto RT Example
  2. You can manually Retweet a post you want to share on Twitter.com or one of many Twitter tools such as TweetDeck which is awesome and works on desktop, iPhone or iPad. The proper way to Retweet a tweet is to type RT @username “of person you are retweeting” and their exact tweet without changing any content.  If you have an opinion on why you are sharing the tweet and there are characters left within the 140 Twitter character limit go ahead and do that before RT, such as:  Fav #3 RT @iClickSolutions WordPress SEO made easy w/ 5 awesome WordPress SEO plugins that help increase search traffic http://bit.ly/aSjUxr.  This is shown below: Twitter RT Guide   What is a Twitter Retweet and 5 Ways To Get More Retweets Twitter RT Example

My preference is the 2nd manual option as you are able to add (if space is available) why you are sharing the content and better control how the tweet shows up. Now that you understand how to retweet, do you ever wonder why some tweets get retweeted more often than others?

Here are 5 Ways To Get More People To Retweet (RT) Your Tweets:

  1. Incorporate Pictures & Links -Your topic doesn’t have to be check out my new cat (please don’t do that) but pictures do tell an amazing story so if you are at a restaurant and the food looks great snap a picture and tweet it out with a tool such as TwitPic.  Much more interesting to see what you want to share especially if it is hot news.  Remember in January 2009 when the US Airways flight went into the Hudson RiverJanis Krums picture of the Hudson plane crash was the image used in all major media and definitely helped increase followers.  People seem to be more inclined to RT your tweet if there is a link included. You can only say so much with a tweet that contains 140 characters. So having a link to a web site or a blog, where someone can find more detailed information that they are interested in works well.
  2. Include words “You” or “Your” and Reference Other Twitter Users – People who read your tweets will have more interest in them if the tweet is about them. If the tweet targets the reader then they will be more likely to RT your tweet if they thing the information is valuable.  Make sure you double check the person you are referencing Twitter username so you spell it correctly.  If you posted a tweet such as @iClickSolutions blog post on Google Places was helpful, since we monitor what people say about our business through TweetDeck we would definitely RT that kind of post which would include your Twitter username.
  3. Leave Enough Extra Characters – Just because there is a 140 character limit does not mean you need to max it out.  And if you do it makes it very hard to properly RT your tweet.  To give yourself the best possible chance of retweet, you need to make sure you leave enough extra free characters. The number of characters to leave is unique to each person based on how long your Twitter username is.  To calculate your unique number follow this formula: your Twitter username + five characters.  I have seen a trend where people who manually RT like to add context such as via or by before a RT such as RT via @iClickSolutions which adds a few characters.  To play it safe you might want to use this formula:  Length of your Twitter username + eight characters.  Best way to understand this is to find a tweet you like and RT it. If its a tweet with too many characters (132 or more characters) than good chance important content, such as a link, could get cut off.
  4. Numbered List – Use a numbered list or use specific numbers such as 10 Email Marketing Tips That Every Marketer Should Follow or 5 Ways to Create Blog Topic Ideas as these do get RT’d more often as people really do love lists.
  5. Install a Twitter button on your blog—Placing a TweetMeme button on your blog makes it easy for your readers to instantly share your content on Twitter with only a single click. Make sure the button is placed so readers can easily see it.

So there you have it.  You now know what a Twitter Retweet is and how best to post content on Twitter to increase your chances of getting retweeted.  Hopefully you liked this post that you are going to retweet it using the TweetMeme button above.

Share below any other tips you have on how best to write engaging content that others will want to retweet and what success you have found with Twitter.

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Yelp Video Option Added To Business Pages

Yelp VideoYelp announced a new Yelp video option this week on the Yelp company blog.  As you know, we are huge fans of leveraging video online and besides photos, videos is one of the best ways to showcase your products and services.

Video has an appeal to online audiences because we all want to “see” something before we want to “read” something. Imagine you are considering traveling to Hawaii.  Would you rather read text or watch a video of someone’s amazing experience relaxing on the beach, scuba diving, etc.

In the context of internet marketing, video can be used to enhance the consumer experience by educating the viewer about your product or services, increase your brand awareness and adding personality to your organization to help you stand out against your competition.

A video that demonstrates how a product works, with customer reviews, would give you that extra credibility that you can help solve your prospective customers need or problem.

Yelp’s new video option gives businesses the opportunity to appeal to potential customers on Yelp with an entertaining and informative video, rather than reading text.  I don’t know about you but watching someone sharing their experience would prove to be quite interesting.  Check out Cole Hardware to see a video example.

Yelp Video Example

What are your thoughts?  Do you find video to help you make a buying decision?

Best Internet Marketing News Of The Week May 31 2010

Best Internet MarketingThe iClick Solutions internet marketing team dedicates countless hours (probably too many) reading internet marketing news, updates and using all this knowledge to create innovative ideas for our clients each and every day.

Each week we are going to highlight the best internet marketing news that we have seen you may have missed and should read. Makes sure to subscribe to iClick Solutions RSS, via email on the right sidebar and / or connect with us on Facebook so you don’t miss out on these weekly internet marketing updates and learn how to leverage internet marketing and social media to connect with your customer online.

For the week of Monday, May 31, 2010 here are iClick Solutions Best Internet Marketing winners that you want to make sure you read:

  • Mobile Shopping Doubles in 2010 by eMarketer – Mobile commerce has been slow to catch on. According to Multichannel Merchant, four in five multichannel retailers have no m-commerce presence. But while consumer usage of mobile shopping is still relatively low, it is increasing, prompting firms such as Coda Research Consultancy to predict a doubling of m-commerce revenues in the US this year, to $2.4 billion. There has also been a doubling in usage of mobile shopping, according to PriceGrabber.com’s “Smartphone Shopping Behavior” survey.
  • Online Reputation Management is Easier by Joe Hall – Well it’s not as easy as writing silly poems. But it’s probably easier than capping underwater oil spills. And, apparently it’s easier than umpiring a baseball game. But one thing it is most definitely easier than it is: off-line reputation management. Yup that’s right there’s a difference between online reputation management and reputation management done off the Internet. While many of the same tactics and underlying strategies are used, the situation is oftentimes approached and handled in a completely different format.
  • Top 5 Trends in Banner Marketing for 2010 by Majon International – Internet marketers may not be espousing the untold riches that banner advertising can bring any more – the era when a cost-per-click model was a revolution in advertising is actually pretty far gone! However, smart Internet marketers have definitely not left banner marketing  behind! There are still plenty of people making plenty of sales, and building positive brand recognition through banner marketing. Today we check out the top 5 trends to watch in designing banners for 2010.
  • Google Now Comes In Your Favorite Flavors by SEO and Tech Daily – Over the past few months, some subtle changes have been main to the main Google Search page, most notably a flattening of the Google logo and font size changes. The page remained plain, simple and easy-to-use. Assuming you’re not using a personalized version (ala Firefox, private branded portals, or numerous Linux builds), you’re greeted with a simple logo and search bar.  Google’s ‘universal search’ fades in at the top.
  • Top 10 Twitter Trends This Week [CHART] by Matt Silverman – Korean boy band Super Junior takes the top spot on this week’s list, demonstrating once again that Twitter is truly an international affair. And in classic Twitter form, international diplomatic crises rank right up there with pro sports upsets as the most talked about topics on the network. And if you’re concerned about Justin Bieber (as we all certainly are), rest assured, he jumps back into the trend party at number seven.
  • How to Build a Successful Business With a Small Audience by Jonathan Mead – More subscribers. More traffic. More followers. It’s easy to get caught up in the race for more. More is better, right? We all want our businesses and blogs to grow. But not all growth is ideal or even beneficial. Sometimes blind growth can be harmful. More contacts and more eyeballs doesn’t always mean better eyeballs. Would you rather have 1,000 people’s eyes completely glued to everything you do, or 100,000 with an attention span rivaling a fruit fly on amphetamines?

If you have any thoughts regarding above articles please share below. Also, if you have a suggestion for topics you want us to focus on with next week’s best internet marketing tips please Contact Us and let us know. We would love to hear from you.

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